Troubleshooting

Orbi wifi system is indeed the right choice made by you but what if the router is not working as it should be. Here are some common problems related to the Orbi troubleshooting along with their solutions.

How do I log into the Orbi router using Orbilogin.com?

orbi troubleshooting

Before you start the login process, you need to connect your wireless device such as a computer system, a laptop to the Orbi’s network. There are two ways to do it, one is wired connection and the second is a wireless connection.

To resolve orbi troubleshooting issue, follow the below steps:

  • Check if the Netgear Orbi device is plugged into the power source.
  • Make sure your computer is connected to the Orbi’s network through a wired connection.
  • Also, be sure that the modem is connected to the router’s internet port with a wired cable.
  • Close the current browser, clear the cache or cookies, and try to re-open it. Or you can use a different browser to access the default web address.
  • Try to use a different wireless device such as a laptop, tablet or another computer to connect to the router.
  • You can use the Orbi admin IP address i.e. 192.168.1.1 to open the login page.

Can’t access WiFi on the Orbi router

  • First of all, make sure that your wireless devices are properly connected to the router either via a wired or wireless connection.
  • Look for the faulty cables and try to replace them with a new one.
  • If everything is fine, then check if you are getting the WI-Fi connection from your ISP.
  • Make sure the modem is properly connected to the Orbi device with an Ethernet cable.
  • Next, try to restart your Orbi main router and access the Wi-Fi again.
  • If nothing works, reset the Orbi device to the factory defaults. For more troubleshooting tips, you can contact us on our toll-free no.

Forget Orbi Admin Password

In case, you have changed the admin password of your Orbi device and forgotten it, follow the below steps to recover it:

  • Connect the computer to the orbi router with an Ethernet cable.
  • Visit the orbilogin.com to open the Orbi admin page.
  • Look for the Forgot Password option on the next window.
  • Enter the username that you have used when created my Orbi account.
  • Fill in other required details and click on the reset my password.
  • You will receive a link to your registered email.
  • Click on this link and it would be redirected you to the change password window.
  • Now, enter a new password for the Orbi device and save it.

Orbi router and satellite don’t sync

  • During the sync process, move the satellite in the same place where you’ve placed the Orbi main router.
  • Once synced, you can move the satellite to a different location.
  • Now, provide the satellite with power supply and turn it on.
  • Press the sync button on the satellite and then press the sync button on the main unit.
  • In case, the satellite’s ring LED turns solid blue that means both the devices are synced.
  • But, if you face the same issue again then try to update the firmware of both the devices.
  • You need to reset the Orbi device if the problem doesn’t resolve.

If you have more queries or issues then contact our expert team. Our executives are available all day long to resolve your orbi troubleshooting issues. Call us on our toll-free no. or chat live with us.